The service is too slow and pathetic. I went with my friend, he wanted to alter the design of his house and it took hours to get the work done which shouldn’t have taken more than 15 minutes.
It’s not a corporate office but bureaucratic place. Staff is arrogant, with high ego as is they are working in a government office.
Poor customers dealing Zero level support to customers poor Service level agreements of updating payments and installments. No escalation matrix.
Yes, I have experienced similar treatment from these bahria town offices. really shameful that nobody is going to listen
Customer Frustration Escalates as Bahria Town Lahore Office Faces Criticism for Slow Service and Poor Customer Dealing”
Venturing into the Bahria Town Lahore office proved to be a harrowing experience for one visitor, shedding light on the concerning issues plaguing the renowned real estate giant’s customer service. The frustrated customer narrates a tale of painfully slow and inefficient service, recounting an incident where a simple house design alteration took hours instead of the expected 15 minutes.
The critique extends beyond the sluggish service, delving into the unbecoming attitude of the staff. The Bahria Town Lahore office is described as more bureaucratic than corporate, with arrogant staff exhibiting high egos reminiscent of government office behavior.
The blog post touches upon the evident poor customer dealing, emphasizing the lack of support and a notably absent escalation matrix. The narrator bemoans the inadequate Service Level Agreements (SLAs) for updating payments and installments, adding an additional layer to the overall dissatisfaction.
The testimonial concludes with a lament shared by others who have faced similar treatment in Bahria Town offices, painting a picture of frustration and disappointment. This expose aims to bring attention to the need for improved customer service in real estate institutions, urging a reevaluation of Bahria Town Lahore’s operational practices for the sake of customer satisfaction.
